Refund policy

At Hombay, every product undergoes a thorough quality inspection before it is packed and dispatched to ensure it reaches our customers in excellent condition.

Due to the fragile nature of glassware products, we do not offer refunds, replacements, or exchanges for items that are received broken, cracked, or damaged during transit. Once an order has been handed over to the courier partner, the handling and transportation of the package are beyond Hombay’s control, and we cannot accept responsibility for damages caused during shipping.

By placing an order for any glassware product, you acknowledge and accept this policy.

This policy applies to all glass bottles, glass tumblers, glass mugs, glass jars, and other glass-based products sold by Hombay.

If you receive an item that is incorrect or has a manufacturing defect unrelated to transit damage, please contact our customer support within 24 hours of delivery with your order details and clear photographs and unboxing videos. for review.